large family coming out of Cinderella Castle
  • On Feb 14, 2023
    Jessica from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! Both my son and husband are registered as DAS, but when I go to practice going to get a return time in the app, I only see my husband listed as registered as DAS. I’ll need to be able to choose both of them to get our whole group in.

    Howdy Jessica! 

    I love it when a fellow Texan stops by planDisney with a question for us. 

    I am so grateful for family vacations at The Most Magical Place on Earth, especially because it feels so inclusive. My family uses the Disability Access Service (DAS) as well, and it has made such a difference for my little Mouseketeer. As you know, the Disability Access Service is a program offered at Walt Disney World Resort to help Guests who cannot tolerate extended waits in a conventional queue due to a disability. 

    You’re awesome, Jessica! It sounds like you’ve taken advantage of the Pre-Registration for DAS Advance virtually! I called to speak to a friendly Cast Member at Disability Services and was told that you may want another pre-registration video chat for DAS to get your son set up again. Your husband would need to have DAS set up on his own My Disney Experience account, and your Mouseketeer may need to be set up on your account with DAS. If you’d rather not wait for the video chat, you could stop by the Guest Relations at any of the parks, and they’ll be happy to help get your son set up with the service.

    It also sounds like you may be going with a large party. If this is the case, I’d love to give you a few tips when I go with my extended family. We like to list priorities of what’s most important for us. And we always tell everyone that it’s alright to split up because everyone may have different priorities. We like ending our day by having a meal together and discussing our magical adventures. Speaking of meals, I hope you’ve made some delightful Dining Reservations.  

    We can’t wait to welcome you to the magic, Jessica. Have an enchanting visit. 

thumbnail image for Aena

Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.