Back to Your Answers
  • On Aug 15, 2022
    Martina from Dublin 15 Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son has covid how do we get his ticket money refund.

    Hello, Martina,

    I’m so sorry to hear your son is unwell. I’m wishing on a star for a speedy recovery for him and for safe and healthy times for all of your party.

    Although Disneyland Resort theme park tickets are non-refundable, here are some examples of ways to save the magic of your tickets:

    • You may cancel your theme park reservation from the "My Theme Park Reservations" page and rebook for future available dates. The system even allows for canceling only the park reservation of one or some of the tickets in the reservation.
    • Another Guest may use the ticket of a member of your party that is unable to visit. It’s usually OK if the name on the ticket doesn’t match the Guest actually using it; it’s there mostly for your convenience in keeping the tickets straight. But you may also reach out to a Cast Member with the Tickets phone line to arrange an updated name.
    • Wholly unused standard theme park tickets are typically valid for months after purchase. And even expired theme park tickets retain their value in most cases. The original value of an unused, expired theme park ticket may be applied toward the cost of a new theme park ticket purchased at a future date.

    I know it can be a huge disappointment to miss out on an experience that has been anticipated for so long. This same situation happened to my family recently as well. Since we also live far from the Disneyland Resort I understand it can be challenging to rearrange travel to make things work out. But I’m hopeful that you can find a path forward that will work well for you and your family.

    I’m sending pixie dust and happy thoughts your way, Martina!

    ~Tony

thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

Related Video

  • thumbnail image for All Things Disneyland Resort | planDisney Podcast - Episode 2

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome