Child in Star Wars Race
  • On Mar 25, 2022
    Hannah from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, my son bought a lightsaber at tatooine traders during our visit at the end of January, and the electronics have stopped working. I've tried replacing the batteries, and I know the ones in there are good. Is there a way to buy a replacement hilt?

    Bright Suns Hannah,

    Welcome to planDisney; we are very excited that you are here, and we get to help answer your question about Walt Disney World Resort. I’m so sorry to hEAR that your young Padawan’s lightsaber is not operating as desired. A lightsaber is such a precious object that it can be incredibly frustrating when it isn’t working as it should. Especially after your youngling spends so much time personalizing his lightsaber at Tatooine Traders. Luckily, I can point you in the direction of a "new hope." I learned of a way to get a potential replacement hilt for your son’s custom lightsaber.

    I recommend reaching out to a Cast Member at Mail Order Merchandise and requesting additional assistance in securing a replacement hilt. They are the best at remedying situations such as these! You can reach out to these incredible individuals by phone at 1-877-560-6477 or via email at merchandise.guest.services@disneyparks.com. If you choose to reach out via phone, they are available from 9 a.m.-5 p.m. EST Monday- Friday.

    I hope they can help you fix your Padawan’s lightsaber so he can return to his training regime. With a little more training, your son will be ready for a custom Savi’s Workshop lightsaber very soon.

    May the Force be With You and Your Padawan!

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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