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  • On Mar 27, 2023
    Macy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi my son is 13 and has autism. When I purchase my ticket should I let them know when I arrive or prior to arrival date? Thank you.

    Hi there, Macy!

    Welcome to planDisney, we're so happy to have you! Planning for a Disney day is a lot of work for any parent, but we know that for some it takes an extra sprinkle of pixie dust and strategy to keep things magical. I'm sure your crew is totally super—let me be your sidekick today to make sure we set you up for success! 

    You don't need to do anything different when you purchase your tickets. Just complete your purchase and make your park reservations for your visit! Once everyone in your party has tickets and a park reservation, I recommend that you look into the Disability Access Service (DAS) offered at the parks for those who cannot wait in traditional queues due to disabilities. DAS doesn't let you skip to the front of every line, but it does allow guests to request a return time for an experience that is comparable to the regular wait.

    To find out if your son qualifies for DAS you'll need to speak with a Cast Member. You can do this at Guest Services in the parks, but I recommend registering for DAS Advance online at least 2 days before your visit. Everyone in your party needs to have their tickets and park reservations linked to your account, then you can request a video chat with a Cast Member. Live chat is available each day between 9:00 AM and 8:00 PM Pacific Time.

    You'll want to download the Disneyland Mobile App before your visit, too! I love using the app to see menus, mobile order food, and find important things like characters...and restrooms...in a hurry! Disney has also created guides with attraction information that are especially awesome, I love how well they outline items like scents, lighting, noises, and motion for each ride! This guide has an amazing list of calm places to take a break, too!

    I would highly recommend that you visit Mickey's Toontown! It just reopened and it is such a fun, colorful, playful experience. There are plenty of places to explore, so many funny jokes and lots of our favorite Disney friends are waiting for us to visit!

    Macy, you sound like a heroic parent, your son is so lucky to have you! If I can help you with any other planning questions you have just send me a note here and I'll get back to super fast! Have a magical day in the parks!

    Keep moving forward!

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Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences. Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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