disabled girl with family and Cinderella
  • On Feb 27, 2022
    Elizabeth from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son has autism and my daughter has Crohn’s. Are we able to get special accommodations passes such as skip the line passes due to their disabilities without having to pay extra for them?

    Greetings Elizabeth, and welcome to planDisney! I am so glad that you were able to bring your important planning question to us today.

    Guests with disabilities can use the Disability Access Service or DAS if they are unable to wait in a conventional attraction queue. This service does not give front-of-the-line access to rides and experiences. It does give you a return time comparable to that of current standby wait times. This will allow your Mouseketeers to experience another ride, grab a snack, or browse a nearby shop. This service is free to all Guests who qualify and it is valid for 60 days.

    Guests can now pre-register for DAS as early as 30 days before your first park visit and as late as 2 days before your arrival. Your pre-registration can be completed with a Cast Member in a virtual chat. Before you sign in for your live chat session, make sure that everyone in your party has a valid Theme Park admission ticket and Disney Park Pass reservation linked to their My Disney Experience account for each day you plan to visit a theme park. Once your registration is complete, the Cast Member will work with you to set up 2 one-hour return times for select experiences and attractions using DAS Advance planning. Cast Members are available from 7:00 A.M to 10:00 P.M. I recommend signing on early in the day when wait times are minimal. You can still register for DAS in person at Guest Relations near the entrance to all Theme Parks. You will still be able to reserve one DAS attraction at a time during your visit.

    You will also be able to use the Same-Day DAS Return Time Self-Selection Tool in the My Disney Experience mobile app to select an additional DAS return time for your entire party. When you redeem your DAS selections, you will use the Lightning Lane entrance for entry to your selected experiences. You can have one DAS reservation at a time, once you have scanned in for your experience, you can use the app to reserve another. If you do not have a smartphone available, Cast Members can still assist you at the entrance to the ride or attraction.

    If you have any more questions regarding guests with disabilities, you can reach out to the Disability Services team at (407) 560-2547, or send them an email at disability.services@disneyparks.com. If you have any more questions or need help making dining reservations or have questions about booking Enchanting Extras, please ask me.

    See ya real soon,
    Andrea
thumbnail image for Andrea

Meet the Panelist: Andrea, Ohio

Hi there, I am Andrea from the Buckeye State. A very proud mom to my princess who is a former Miss Ohio. Friends and family describe me as a "Disney Nerd" and Star Wars fangirl. I have made 30 trips and counting to the Walt Disney World Resort in all stages of life since 1972 as a small child, a young mom with a toddler and now as an empty nester. The love of vacation planning runs strong in my family. My uncle had it, I have it and with my help, you will have it too. Learn More About Andrea

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