• On Feb 19, 2016
    Tiffany from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    My son has ASD and I have read about the Cognitive Disabilities options DL has, but should I bring his diagnosis papers with me to request having return times instead of waiting in line?

    Hello Tiffany!

    Thanks so much for stopping by the Disney Parks Moms Panel. I hope you are having a magical week. My youngest is autistic and he enjoys Disneyland Resort so much! He saw a commercial for Disneyland last night on TV and starting packing his suitcase! He has a hard time with the noise and the hustle and bustle of the crowds when we are there so he often wears noise canceling headphones (Peltor brand is the one we use) throughout the parks when it gets too loud.

    Be sure, when you arrive at the parks for the first day of your trip, to go straight to Guest Relations to inquire about the Disability Access Service. The cast members are trained to give great information and can provide information and ideas on what accommodations you may need. Different attractions have different queues so while one may be fine for you to wait in, another might not work out as well. You do not need proof of diagnosis. A Cast Member will ask a series of questions to determine exactly how to help.

    The Disability Access Service will allow you to get a return time for an attraction so you can take your time and visit attractions with shorter wait times instead of standing in the regular queue. You then go to the FASTPASS entrance when it’s your return time. You don’t have to use it for all rides, just those that might be difficult with standing for long periods of time.  

    I hope this helps and please let me know if you need anything else as you plan your visit!

    See you real soon!

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Meet the Panelist: Emily, Colorado

I’m a wife and mom to three boys, ages 15, 10 and 6. My youngest is autistic so I love helping other special needs families plan Disney vacations and show them that they, too, can have a magical time together. In addition to being a total Disney fanatic, I am also a blogger who enjoys fashion, shopping and knitting. Learn More About Emily

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