Hello, Mary!
Thank you for reaching out to planDisney with your question about accessibility at the
Haunted Mansion. Guests using wheelchairs or Electric Conveyance Vehicles (ECVs) are required to transfer to the ride vehicle to experience this attraction.
The Haunted Mansion utilizes a continuous-loading system known as the Omnimover, featuring "Doom Buggies" that move along a conveyor belt. To accommodate guests needing assistance, Cast Members can temporarily slow or stop the moving walkway and ride vehicles, allowing ample time for a safe and comfortable transfer.
If you or someone in your party requires additional time or assistance during boarding, please inform a Cast Member upon arrival at the attraction. They are trained to provide support and ensure that all guests have a magical experience.
For more detailed information on services available for guests with
mobility disabilities, you can visit the
official Walt Disney World Resort website.
I hope this information helps you plan a wonderful visit to the Haunted Mansion. If you have any further questions or need assistance with other aspects of your trip, feel free to reach out. Wishing you a magical visit to Walt Disney World Resort!
Best,
~Yael