Cinderella Castle 50th Day
  • On May 22, 2023
    Tracy from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I get someone through chat to speak with?

    Hi Tracy, welcome to planDisney!

    I'm excited to chat with you about your options for connecting with a helpful Walt Disney World Resort Cast Member. Cast Members are truly the heart of Disney magic and will do everything in their power to assist you before, during, and after your visit.

    You can live chat with a Cast Member on the Walt Disney World Resort website between 7:00 a.m. and 11:00 p.m. EST each day. Look for a box with the chat icon on the right side of the screen. If the icon is greyed out, that just means all Cast Members are busy helping other Guests. Keep the tab open but feel free to go about other online tasks. Just be sure to keep the sound up so you can hear the alert when the invitation to chat appears. Within the last three months, I've used the Cast Member chat to obtain information about different Disney Resorts Collection hotels, Enchanting Extras availability, and more. I even gave a Cast Member permission to access my My Disney Experience account so they could help me properly connect with a Guest as Family & Friends.  

    Cast Members can also be reached by phone 7:00 a.m. - 11:00 p.m. EST each day. The Help Center can help you determine which number to call. In my experience, the shortest wait times occur during the first and last hour of the day.

    Should you need Cast Member assistance during your park days, Tracy, stop by one of the blue umbrellas conveniently located throughout the four theme parks to speak with a member of the Guest Experience Team. I also encourage you to keep the conversation going with planDisney. Panelists are Guests like you with a strong desire to pay forward a bit of the Disney magic that we've received over the years. You've got a friend in us!   

    Choose magic,
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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