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  • On Sep 27, 2021
    Melissa from CA Asked

    If someone else bought my magic key (and signed the agreement) is there any way to transfer everything over to me (they canceled all of me reservation) so I don't want them to have access anymore

    Hello Melissa,

    Thanks so much for coming to see us here at planDisney. 

    I'm happy for you to hear that you're a Magic Key Passholder! I'm really sorry, though, that you had some issues with your theme park reservations. I can imagine your disappointment. 

    It sounds like you have a Magic Key Pass that was assigned to you but purchased under a different Guest's account. As Magic Key Passes are non-transferable, my best suggestion for you is to call the Magic Key Membership Services line at (714) 781-7277. A  Magic Key Membership Services Cast Member can talk through the options that are available to you and offer you guidance.

    One tip I can share that might be helpful, and it's a tip you might already know about, is that theme park reservations can be cancelled for Guests that are specifically selected from the reservation. I mention this as it might be helpful to know that the Guest managing the reservation can choose the Guest for whom the cancellation applies. When you use the My Theme Park Reservations features to cancel a theme park reservation, you'll be prompted to select the specific Guests on the reservation for whom the reservation should be cancelled. It might be helpful to know that a theme park reservation need not be cancelled for everyone on the reservation. 

    Melissa, here's hoping you enjoy all the magic of Disneyland Park and Disney California Adventure Park as you visit the Disneyland Resort.

    And here's wishing you lots of Disney magic in your day today!

    Jerry
thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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