Sleeping Beauty Castle
  • On Mar 21, 2022
    Cristina from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I've somehow messed up my account. I think I had two different profiles, put in a wrong email - I don't know but now I can't link my tickets and reservations or start using my genie. Please help!

    Hello, Cristina, welcome to planDisney and thank you for your question.

    Cristina, I am very grateful to you for your patience, and I am so sorry for all this confusion with your Disney account and reservations. Please try not to be worried because a quick call over to Disneyland Resort – Website Support will resolve this matter and you can carry on with your plans at Disneyland Resort. Just be sure to have any theme park ticket confirmations on hand when speaking to the Cast Member, and please ask for theme park ticket ID numbers for the tickets you have purchased so that you can link them to your Disney account and make your Disneyland Resort – Theme Park Reservations.

    Cristina, here is how to link your theme park tickets to your Disney account:

    1. Sign in, look for and click on the My Disneyland planning area on the far right at the top.
    2. Click on Tickets and you will see an option to Link Tickets, please click on that option and then you will enter the theme park ticket ID number for each ticket you need to link, one at a time.

    From this point, once your tickets are linked you will be able to make your Disneyland Resort – Theme Park Reservations right from your theme park ticket area in your Disney account.

    Download the Disneyland Mobile App to manage your plans during your visit, and add a Payment Method to enable app transactions such as Mobile Food & Beverage Ordering and adding the Disney Genie+ service upon entry into the theme park.

    Add the Disney Genie+ service right after you enter a theme park using the Disneyland Mobile App. This service will save you time waiting in lines at attractions that offer the Lightning Lane entrance, plus you’ll receive unlimited digital downloads from Disney PhotoPass Service attraction photos from your day.

    I hope this information is helpful, Cristina, it will all be okay, the friendly and helpful Cast Members at Website Support deal with things like this all the time, rest assured. I wish you the happiest visit to Disneyland Resort, thank you so much!


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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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