• On Feb 22, 2020
    Leanne from Australia Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, Could somebody please help me? I have been given 2 Disneyland complimentary peak tickets with park hopper use by 2021. My friend left due to illness in the park. The group name she traveled with is on the ticket can I still use them? Thankyou

    Hello, Leanne, 

    I’m so sorry to hear your friend became ill. I hope they recover soon. 

    When purchasing regular Disneyland Resort theme park tickets, a specific Guest name is typically associated with each ticket. That name will show up in the Disneyland app if that ticket is linked to the Disneyland Resort account signed in the app. Though it is usually understood that the name with the ticket matches the name of the Guest using the ticket. However, the name is there for convenience in aligning Guests with their tickets and it is not required that they match. 

    The most important thing to remember is that once a ticket has been used for the first time, it is non-transferable from that point on. Even if the name tied to the ticket in the app does not happen to match the Guest, the ticket must be used by the same Guest each time it is used. 

    That’s how things usually work for regular tickets. As for specific complimentary tickets, different rules may apply. I recommend starting by carefully reading the fine print that may be on the physical ticket. If further clarification is needed, please consult a Cast Member at a Main Entrance Ticket Booth or call the ticket information line

    I hope you have a magical time at the Disneyland Resort, Leanne. We would be happy to help with any other questions you may have. Please feel free to stop by the Disney Parks Moms Panel again. 

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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