Kids at Beaches and Cream
  • On Mar 31, 2022
    Erin from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a small balance remaining to be paid for my vacation. I do not know where to go on my disney experience to make the final payment. Would you be able to direct me?

    Hiya Erin,

    Welcome to planDisney! I'm happy to help answer your planning question about your upcoming trip to Walt Disney World Resort. Before you make a payment to your Walt Disney World Resort Vacation Package, please double-check that your package is linked to your My Disney Experience. This will allow you to make final payments online. After confirming that your Walt Disney World Resort Vacation Package is linked, follow these steps to make a payment towards your package under "My Plans" in My Disney Experience."

    - In My Disney Experience, find "My Plans."
    - Under "My Plans," you should see your Walt Disney World Resort Collection Hotel information for May (i.e., confirmation number, dates, and remaining balance).
    - Click the blue button to the right of your resort hotel information (it should say "Make Payment"), and this will take you to a screen to process your payment.

    That should help you get your final payment submitted. If you do not see an option to make a payment, there are three possible reasons.

    - Room-Only Reservation: If you only booked a room-only reservation (not purchased as a package with Theme Park tickets), you cannot make payments online. You can only pay the remaining balances for room-only reservations at check-in and not before that.
    - Travel Agent: If you book your Vacation Package using a third-party travel agency, you will not have the option to make a payment through My Disney Experience. The final payment would need to be arranged through the travel agency you worked with.
    - Technical Difficulties: If neither of the two options I just went over apply to you, it could just be a technical blunder. To make a final payment, in this case, call a Cast Member at (407)-939-4357 for additional assistance. Please note that the wait times to speak to a Cast Member are longer than usual due to higher call volume. Try calling early in the morning or later in the evening to minimize your wait.

    If there is anything else I can help you with, please come back and see us!

    Happy Planning,

    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, North Carolina

Hey Y'all! I’m Ashley and I live in North Carolina. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our annual passes. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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