Cinderella Castle 50th Night
  • On May 9, 2022
    David from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My Sister planned a trip to Disney World for her family and mine. something happened on the "family and friends" list where I now have 2 profiles and I can't edit either of them to become 1 profile.

    Hi David,

    Welcome to planDisney and thank you for your question!

    David, per chance do you have two My Disney Experience accounts that are attached to separate emails? If so, you might need to delete one of the accounts so only one name shows up in your sister’s My Disney Experience mobile app. To delete a duplicate My Disney Experience account, you’ll want to select “My Profile” within the “My Disney Experience” section of the website, then choose “Account Settings”. Finally, you’d scroll down to “Delete Account”.

    Now, if you don’t remember setting up two My Disney Experience/Mobile App accounts or you definitely only have one, then your name might just be duplicated within your sister’s app. Maybe on your last trip she added your name, then she re-added it for this trip? Either way pretty easy to fix!

    Once she’s in her app, she should select the three lines in the lower right-hand corner. Next, scroll down to “My Profile”. Under “My Account”, she should select the “Family & Friends List”. Next have her select your duplicate name and finally select “Remove from My List”. The app is going to ask you to confirm and once she confirms, you should no longer see that second name. If the app happens to delete the name associated with your ticket, Hakuna Matata, just have her select “Reassign” under the ticket and she should see your name to re-add it.

    If you run into any technical issues during this process, have your sister connect with the My Disney Experience and MagicBands help desk!

    I hope this “Bit By Bryanna” is helpful as you prepare for the World’s Most Magical Celebration. If you have any other planning or vacation questions that come up, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

    Bryanna
thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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