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  • On Feb 24, 2023
    Nicola from Lancashire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My sister and her partner have a holiday booked on Sunday 26th February but her partners dad has been rushed into hospital for an operation. Are they entitled to move or cancel their holiday package and extras or will they lose all the money paid? Thanks

    Nicola, I'm sorry to welcome you to planDisney under such difficult circumstances. Please pass on my best wishes to the patient, and I hope they have a speedy recovery. 

    I assume your sister has booked her trip through the Walt Disney World Travel Company. I encourage her to speak to one of the Disney Experts as soon as possible to discuss her options. I do know that changes to bookings are subject to availability and costs, and an amendment fee may also be charged. Any additional costs would be confirmed with the Lead Passenger. As it's so close to their original departure date, cancelling scheduled airline tickets can result in up to a 100% cancellation fee. 

    I wish my message delivered some more pixie dust and joy, but I know that the wonderful Cast Members will try and help in any way they can with this situation. I hope your sister and her partner get to enjoy the magic of Walt Disney World very soon, and perhaps you may be able to join them on their adventure. It will be the perfect magical treat after such a tough time. If I can help with anything else, please visit us again at planDisney, Louise.
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Meet the Panelist: Louise, United Kingdom

Welcome to planDisney! I'm happiest in perpetual planning mode for our next Walt Disney World trip - it's my chance to catch a bit of Disney magic in-between visits.

Walt Disney World provides the ultimate sense of escapism! I understand how much guests want to get out of their trip, especially when travelling internationally. Please let me help you prepare a 'practically perfect in every way' journey so you can be truly whisked away by Disney magic!

Learn More About Louise

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