Photo of a large jack'o'latern decoration on Main Street
  • On Jun 13, 2023
    Jessi from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My sister bought tickets/reserved dates for us. I could link both of our tickets to my account on the app, but I can't link the reservation to my account, what should I do?

    Hi there, Jessi! Thank you so much for stopping by planDisney with your question!

    I'm really glad to hear you've already secured your tickets and successfully linked them to your account via the official Disneyland mobile app! The great thing about your confirmed theme park reservations is that they are already connected to your tickets, so all you need to do is scan your ticket at the theme park entrance on the date of your visit! It's very possible that this information is also in your Disneyland app, but I'll be happy to direct you to a few places where you can confirm this in advance.

    I like to view all my reservations for the theme parks, dining, Disneyland Resort hotels, and Enchanting Extras activities by using the "Future Plans" tab, which you can locate by pressing the '☰' on the app home screen. There, you should see the park reservations listed for the dates that your sister booked for you and any other member of your travel party. You can also find this information on the official Disneyland website under the section "My Plans." If you still don't see your selected visit dates, you may need to go ahead and make new theme park reservations by following the prompts on the Tickets and Reservation Details page. And, if you continue to experience any errors with this process, I recommend calling to speak with a Cast Member using the Tickets Line in Guest Services.

    I hope this is a helpful start, Jessi! You'll be visiting during the frightfully-fun season of Halloween Time at Disneyland Resort, so get ready for some spellbinding eats and treats, costumes galore, and pumpkin-themed everything! If we can help with any other personal advice or recommendations please feel welcome to reach out to us here at planDisney again!

    Magically yours,
thumbnail image for Tishra

Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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