Touch of Disney Couple with masks
  • On Jan 30, 2022
    Jennifer from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My sister bought my ticket, but i can't link the ticket on my phone. "You entered an invalid number. Please try again" comes up when I scan the code with my name on her phone. Please advise.

    Hello, dear Jennifer! 

    Welcome to planDisney! 

    Let's see if we can help you figure this out! I talked to my fellow planDisney planners, and we have a few suggestions. 

    First, we suggest adding your ticket to your Disneyland Mobile App by directly typing in your 18-digit ticket number instead of scanning the code with your device's camera. You will find the number right beneath the code. 

    If this still doesn't work, you can ask your sister to send you a screenshot of your ticket. Then, you can use the screenshot to redeem your ticket at the turnstiles. Once you do that, the Cast Member will assign your ticket to you and print a physical ticket. This will become your actual ticket, and you'll be good to go! 

    I hope this helps you and your sister have the best time at the Disneyland Resort, dear Jennifer! 

    May the magic be with you, 

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Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

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