Special Needs Family with Mirabel; girl in costume; Encanto
  • On Mar 12, 2024
    Donna from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have signed up for Das. I was told to access das by looking at bottom of genie plus. I can not find it. 2nd question I have genie plus and das can I use both?

    Hello there, Donna, welcome to planDisney! 

    Thanks for bringing your question to us. Looks like you're arriving at the Disneyland Resort in a few days and I'm happy to help you get your Disneyland app set up and access Disability Access Service (DAS) and Genie+ Service!

    Once you've been approved for DAS, log into your Disney account on the Disneyland app. You'll be able to access everything once you're in the park. After arrival, tap the menu/three bars on the bottom right of the home page navigation. There will be a DAS button that you'll click and it should populate any advance selections made at registration or get you started to make same-day selections. If you're still unable to find it, you may want to visit Guest Service in either park to show them your access in the app. They're always great to support guests. If needed you can also call the DAS Hotline to speak with a cast member about your access to the app. Finally, happy to share great news as you can use Genie+ with your DAS access. 

    Our family has used DAS and it was a great experience for our kids who needed the services, but also our entire family. I hope that you're able to have a fun visit and enjoy all the magic! You'll be arriving during the Disney California Adventure Food & Wine Festival which is a favorite time of year to try new food and beverages at the festival marketplace kiosks!

    I hope this helps, Donna! Wishing you and your family a supercalifragilisticexpialidocious kinda visit!

    Magic awaits!
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Meet the Panelist: Camille, California

Hiya pals! I’m a California dreamer, wife of over 20 years, and mama to five. Traveling to Disneyland with a large family is fun and sometimes overwhelming, but I'm here to help! When I'm not strolling down Main Street, U.S.A. with a churro in hand, I'm crafting gifts for my shop and supporting organizations with HR, branding, and communications! I love finding ways to infuse Disney magic into every aspect of my life! I can’t wait to show you a whole new world at the Disneyland Resort! Learn More About Camille

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