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  • On Sep 3, 2020
    Chara from CA Asked

    Our signature passes expired in July, there was a freeze on renewals and we weren’t able to renew. We do monthly payment options. Now the passes don’t show Up in my app. We have 3 kids passes and the adults don’t show up. What will happen once Park opens?

    Hello Chara! 

    Welcome to planDisney! Thanks so much for bringing a question to us. 

    The Disneyland Resort is offering a couple of options for Annual Passholders during this unprecedented time. Because you were on a monthly payment plan, you have the option to call to have your Annual Passport payments paused and then resume when the theme park reopens. This would cause your Annual Passport expiration date to be adjusted accordingly. If you did not already call to arrange this option, please contact Annual Passport Services at (714) 781-PASS (714-781-7277). A Cast member there would be happy to assist you further. If you do not opt-in to this option, your Annual Passports will expire on the usual expiration date.

    Don't be alarmed by your Annual Passports disappearing from the Disneyland App. Passports that are no longer valid are removed. But, once the theme park reopening date is determined and your new expiration date has been calculated, you should see them reappear on your account. If they do not automatically show up once the park reopens, simply add them back to your account using the number below the barcode on the back of your Annual Passport card. It is also worth mentioning that any extras added to your Annual Passports like Disney MaxPass or parking will be extended as well. 

    If you think of any more questions, please don’t hesitate to bring them to us here at planDisney! 

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Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childless millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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