Mickey and Minnie Statues in Front of Fireworks
  • On Jun 12, 2022
    Christina from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I sign up for push notifications? Do cancelled park reservations show up on the availability calendar? Should we keep checking it for availability? Is there a real time chat available for assistance during our stay?

    Hi there, Christina! Welcome to planDisney!

    The countdown is on! In less than a week, you'll be bouncing around the Walt Disney World Resort, banking so many core memories! Maybe you plan to arrive on the planet of Batuu to build a droid at Droid Depot at Disney's Hollywood Studios that will become an important part of defeating Kylo Ren and his army of Stormtroopers! Maybe you'll have a lighter day, wandering around Fantasyland, taking a ride on the Prince Charming Regal Carrousel and grabbing a delicious DOLE Whip concoction at Storybook Treats in Magic Kingdom Park. Whatever path you take, there is so much magic in your future!

    Christina, technology can throw us all a bit of a curveball, but I'm happy to help you enable push notifications on your device to make navigating The Most Magical Place on Earth a breeze! On an IOS device, such as an iPhone, go to "Settings," then "Notifications," tap the "Disney World" app. Toggle the "Allow Notifications" section. If you see green, you've just enabled push notifications. If you're using an Android device, go to "Settings," then "Apps & Notifications," then "App Info." Tap the My Disney Experience Mobile App, then tap "On."

    Theme park reservations are an important part of your Walt Disney World vacation these days! The answer to both of your questions is yes! When Guests cancel park reservations, they do become available for other Guests to book. This will be reflected in the Theme Park Reservation Availability Calendar. If there is a park you'd like to visit that currently shows as unavailable, you should absolutely keep checking! You never know when other Guests' plans may change, so check frequently to see if your wish has been granted!

    Christina, there are two ways to chat with a Cast Member if you need assistance during your stay. There is a chat feature within the My Disney Experience Mobile App. To access the chat, tap the menu button in the bottom right corner, then scroll down to "Chat With Us." This chat is not exactly real-time, but you will get a response, so if your question is not urgent, this is a good place to go. I recently used this feature when my son left his stuffed animal in our room after checkout. I was given instructions by a Cast Member about four hours later on how to report the lost item. You may also try to utilize the Chat Feature on the Walt Disney World Website, though this feature opens and closes throughout the day as it is highly utilized. 

    The best way to get real-time assistance during your vacation is to speak with a Cast Member in person. Whether at your Disney Resort Hotel, in one of the theme parks or at a dining location, Cast Members are always around and available to help! Whether you're asking for directions, recommendations or more general help, this would be the quickest way to get all the information you need!

    I hope I've helped your vacation a little more magical, Christina!

    Hakuna Matata,

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Meet the Panelist: Ashley, New Jersey

Hey friends! I'm Ashley, a Disney-loving mom ready to help you plan your next adventure! I am married to my college sweetheart and we have two young, energetic kids who have inherited our love of Disney! As Annual Passholders and Disney Vacation Club Members, we spend our time at Walt Disney World Resort in all different ways, from packed park days to relaxing by the pool, our family has developed a love for all Disney has to offer. I'm excited to share the magic with all of you! Learn More About Ashley

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