Disneyland- Mainstreet Station
  • On Nov 1, 2021
    Grecia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I got sick this week and my mom tested positive for Covid. I'm sad at the fact that I won't be able to go to Disneyland because of health issues. This was my only opportunity to go and I wanted to ask if I could cancel my ticket and get refund

    Greetings Grecia! 

    A very warm welcome to planDisney! Thanks for dropping by with a question! 

    I’m so sorry that you and your mother are sick and that you have to change your plans. But don’t worry! It’s very easy for you to adjust your dates and take your magical vacation to the Disneyland Resort when the time is right for you! To modify your Theme Park Reservation, please log in to your Disneyland Account select "My Disneyland" then click "Ticket and Reservation Details" and select "Cancel Reservation." After you receive the confirmation of cancellation, you will be able to book a brand new theme park reservation for your desired date. Theme Park Reservations are limited and subject to availability. Before you attempt to change your reservation, I recommend checking the Availability Calendar to make sure your desired date and theme park are accepting reservations for your ticket type. 

    Unfortunately, canceling your Theme Park Reservation does not trigger a refund. That’s because theme park tickets are valid for a future visit through the end of their expiration date. But, even if you're unable to visit before your tickets expire, don't worry! According to eTicket Terms & Conditions, unless otherwise stated, the amount paid for any wholly unused, expired Disneyland Resort theme park ticket (with the exception of Special Event Tickets) may be applied towards the purchase of a new theme park admission ticket at the current price. So, when you’re ready to visit, simply go to a Main Entrance ticket booth and, ask a Cast Member to apply your eligible ticket amount towards a new ticket purchase. 

    Wishing you both a speedy recovery and I hope this information helps! 

    Tiffanie 
thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childless millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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