Boy and girl in front of It's a Small World
  • On Jan 7, 2022
    Lynn from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am sick and cannot use my tickets now. How can I save them for future unknown dates?

    Hi Lynne and welcome to planDisney

    If you have purchased tickets for an upcoming vacation and those plans need to be canceled or rescheduled, please don’t worry. You will be able to use them in the future. 

    If your unused theme park tickets don’t appear on your My Disney Experience account after your vacation date has passed, there is a way to get them back. To get those tickets in motion, send an email to WDW Guest Services- Ticket Usage at including the following items:

    -A copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, include the confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you. Disney will send you a new confirmation number to link to your My Disney Experience account and you will be able to make Disney Park Pass Reservations for a future visit. 

    Lynne, I hope this information is helpful. Feel free to come back to see us if you have any more planning questions. It’s always our pleasure to help you with the details of your next magical visit!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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