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  • On Aug 24, 2022
    Carrie from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I shipped something home from the parks and have the yellow slip with a 7 digit tracking number. How do I track the package? The number doesn't work in any of the shipping websites

    Hiya Carrie,

    Welcome to planDisney! I hope you enjoyed your time at the Most Magical Place on Earth. Every time I leave Walt Disney World Resort, I immediately miss being there. I’m always in planning mode! Having a souvenir from your visit delivered to your home is such a great way to keep the magic going.

    I’m sorry to hEAR that you are having difficulty locating your item using your tracking number. Typically, items shipped from Walt Disney World Resort are sent via either United States Postal Service, UPS, or FedEx, depending on the size. However, since you mentioned you could not pull up tracking information on any of the shipping providers, I figured it was best to inquire further. I spoke to a Cast Member who recommended reaching out to Merchandise Guest Services for help locating your item. The Cast Members at Merchandise Guest Services are outstanding, and I’m sure they will be able to either find your item or point you in the right direction. You can reach out to them either via phone at 1-877-560-6477 or by email at Merchandise.guestservices@disneyparks.com. If you choose to reach out over the phone, they are available Monday through Friday from 9 AM-5 PM EST.

    I hope this was helpful, Carrie, and you are able to track your item soon!

    Happy Planning,

    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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