• On Apr 18, 2021
    Colleen from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have several one day park hopper tickets, marked complimentary as they were from an elementary school auction, and the expiration date has passed without the ability to visit due to COVID. When trying to reserve, the tickets are not registering. Help?

    Hi Colleen, 

    Thank you for sending your question to planDisney, we are always happy to help with all your planning needs.  How exciting that you were able to win Theme Park Tickets through an auction, what a magical prize!  

    With the temporary closure of Disneyland Resort last year, most expiration dates for Theme Park Tickets were automatically extended until December 16, 2021.  Before reserving your Theme Park Reservation, you will need to link your Theme Park Tickets first.  To do this, sign into your Disney Account on the Disneyland Resort website.  From there, hover over the My Disneyland Tab, and select Link Tickets.  From there, follow the prompts to complete the process.  After your Theme Park Tickets are linked, you should be able to make Theme Park Reservations.  If you still aren't able to make Theme Park Reservations after linking your Theme Park Tickets, I recommend calling Ticket Services at (714) 781-4636 and a Cast Member will be able to assist with your Theme Park Tickets. 

    Sending you lots of Pixie Dust in hope that you will be able to make your Theme Park Reservations soon, Colleen.  If you have any other questions, please come back to planDisney, we are here to help!  

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Meet the Panelist: Stephanie, Ontario

I'm a Canadian mom with so many wonderful memories at Walt Disney World Resort!  I would love to use my experience in  traveling with toddlers, children, tweens and guests with limited mobility to help others experience all the magic Disney has to offer. Learn More About Stephanie

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