Hey there, Tyler. Welcome to planDisney, the happiest corner of the internet. What a wonderful person you are to gift a year of magic to someone. I did this once for my mom and sister and we had so many magical adventures together.
I'm sorry to hear that they declined the gift. Unfortunately, the
Magic Key Terms and Conditions state that passes are nonrefundable and nontransferable. I also chatted with a friendly Cast Member who confirmed this. I'm sorry to deliver this not-so-magical news. If you have additional questions, you can also reach out directly to a Cast Member at the phone line for
Magic Key Holders.
If you happen to be a
Magic Key holder, there's a
really fun offer available right now. If you happened to miss your opportunity to pick up a set of magnets or the license plate holder earlier in the year, you can get your keepsakes at the Hyperion Theater Courtyard during select hours through September 26th. Check the
Disneyland app for additional details.
Tyler, I wish I had better news to share with you today. Please come back to see us if there's anything else that we can help with. Until then, here's wishing you many magical visits to the Happiest Place on Earth!
Michelle