• On Oct 7, 2021
    Lee ann from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I set up and paid for park reservations for 5 people on 8/13/21 for Sunday & Monday October 17 & 18. I accidently deleted the confirmation and tickets. How do I obtain?

    Hi, Lee Ann! Thanks for stopping by to see us here at planDisney. It's always a pleasure to welcome a fellow Floridian in to chat! 

    Oh, bother! It sounds like the heffalumps and woozles have been at work on your vacation plans. Let's see if we can get things back on track so you're ready to enjoy your Disney days.

    I think you're saying you deleted your confirmation email with your ticket information. If that's the case, we're all good, Lee Ann! Since you've made Disney Park Pass reservations for the theme parks you're planning to visit, that would mean you already have a My Disney Experience account. That's great news! If you have an account, all of your plans will show up there. To retrieve them, just hop over to the Walt Disney World home page and click on the "Sign In or Create Account" link just above the menu bar. Then, click on the "My Disney Experience" logo below the sign in. On the next page, scroll down to "My Plans, Reservations and Tickets," and you'll find a plethora of information there. First, your Daily Itinerary will show you the Disney Park Pass reservations you made each day, along with the members of your party who share that reservation. In that same section, click on the "Tickets & Memory Maker" tab to view all of the tickets that are associated with your account. If you see your tickets there, you're good to go!

    When you arrive at the theme park, remember that you'll need to head to Guest Relations to pick up your Admission Cards and show proof of residency if you'll be using Florida Resident Tickets. Next thing you know, you'll be heading through the touchpoints and beginning your magical vacation!

    I hope I was able to help you find your tickets, Lee Ann. If you still need help, don't hesitate to call Guest Relations at the number listed under "Existing Tickets," or pop in with another question for your planDisney pals. We're always happy to lend a helping EAR!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

Related Video

  • thumbnail image for The best digital tools for Walt Disney World Resort vacations!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.