Walt Disney World Holiday decoration on Main Street
  • On Oct 31, 2022
    Samantha from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I set up the Disney genie service on the MDX app for my upcoming trip in December, as I did with my last trip to WDW. But the section on the tip board that says “my top picks“ and pins your selections to the top of the tip board, is not appearing.

    Welcome to planDisney, Samantha! Thank you for summoning us. We are "right here for your very much wish-fulfillment!"

    I'm excited that you'll be visiting Walt Disney World Resort during the Most Magical Time of the Year! Using the complimentary Disney Genie and Tip Board gives you information about the latest wait times (including forecasted times), Mobile Ordering food, and making dining reservations. I like to check the Tip Board on the My Disney Experience app a few times during the days immediately before my trip to get an idea of the waits in the Standby queues. 

    Pinning your favorites to the top of your Tip Board makes Genie easier to use in the parks. On your app's home screen, scroll down and click on the "Get Started Tab." Make sure you have a park reservation and valid admission linked before starting. Next, you'll select your date, park, and set up your traveling party. The system will then build a loose itinerary for you, and you are welcome to edit it as much as you want; nothing gets locked into your plans unless you decide to purchase Genie+.

    Your optimized recommendations will appear at 7:00 AM on the morning of your visit- which may explain why you don't see your Top Picks currently listed. At that point, if your Top Picks still haven't shown up in your Tip Board, speak to a Guest Experiences Team Cast Member; they can be found in every park under the blue umbrellas. 

    I'm keeping my fingers crossed that it all works out, Samantha! In the meantime, check out the Discover Disney Genie Service video tutorials. I also encourage you to listen to the latest episode of the planDisney Podcast, where we give all sorts of Disney Tech tips. See ya real soon!

thumbnail image for Eean

Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.