disabled girl with family and Cinderella
  • On Jul 12, 2020
    Destiny from GA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can me service dog accompany me to the pool? Can I have her on the pool deck while I go swimming if not can I leave her alone in my room?

    Hey there, Destiny! Welcome back to the Disney Parks Moms Panel! Thanks for stopping by again with another wonderful question for us.

    Walt Disney World values Guests with Disabilities, and this includes those Guests that travel with service animals. I am sure that having your service dog nearby is crucial to helping you feel safe and comfortable on vacation. You may certainly have your dog accompany you to your Resort Hotel pool. However, the dog will not be permitted to enter the water or be any closer than 4 feet to the edge of the water on a wet pool deck. These policies are outlined here

    It is also important to note that should your dog accompany you to a Theme Park, he/she will not be able to experience all attractions, and Cast Members cannot take control of service animals at any time. On the Service Animals page you will find a list of attractions where service animals are not permitted, as well as those where they are permitted with precautions. There is also a handy list of service animal relief areas within each of the four Disney Theme Parks! I did speak with Guest Services regarding the ability to leave your service animal in your Resort Hotel room, and they did let me know that the animal must be in your care at all times.

    Destiny, I hope this information is helpful to you as you plan your next Disney vacation. For further information regarding these policies and other information regarding Guests with Disabilities, feel free to contact Disability Services at (407) 560-2547 or email disability.services@disneyparks.com.

    Wishing you many magical moments,

thumbnail image for Clara

Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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