• On Feb 6, 2020
    Ruth from NJ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Would like to send a thank you to a few cast members at DisneyWorld. Do you know the email address. Thank you. Ruth

    Hi Ruth,

    How nice that you want to acknowledge the extraordinary service that Walt Disney World cast members so consistently provide to guests! 

    When a cast member goes above and beyond to make your day special, you can offer a cast compliment in a number of ways.

    The most immediate is on Twitter. The official Guest Services Twitter account for Walt Disney World is @WDWGuestService. Tweet the cast member's name and the details of their magical deed with the hashtag #CastCompliment and you should get a response quickly. Sometimes, Guest Services will even reply with a picture of the cast member holding a copy of your tweet. 

    The last time I tweeted a compliment after extraordinary service by a cast member, I got a tweet in reply within hours, assuring me that cast member Austin would know I was thankful for his help.

    If you'd rather opt for something less public, you can send an email to Guest Services at Guest.Services@disneyworld.com. Or, if you are still at Walt Disney World, you can drop a note off for the cast member at a Guest Relations location or the front desk of your resort.

    Thanks for your question, Ruth, and for recognizing that Walt Disney World cast members take their commitment to making every guest's visit magical very seriously. Please let us know if we can help you in any other way.


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Meet the Panelist: Wilma, Florida

We live 90 miles from Walt Disney World and have visited frequently for 20 years. Disney is the place our family can relax together, try new things (especially interesting food) and have conversations, no matter what park we visit or where we stay.
Learn More About Wilma

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