Hi Caroline!
Welcome to planDisney.
It's always a pleasure to assist my fellow guests from the UK so thank you for sending me your question.
The requirements have changed, and now every guest who wishes to register for DAS (Disability Access Service) is required to have a video chat with the DAS team up to 30 days in advance of their visit. For guests from the UK, this video chat cannot be done from the UK so can only take place once you arrive in the United States. Once you are there, please search for DAS on the US website (www.disneyworld.disney.go.com). You'll need to scroll down the page to find the link for a video chat.
If you prefer, you can visit any Guest Relations at the parks where they'll provide help with linking to the video chat. You can do this on the first day of your visit, or any day that suits you, in order to get everything organised for your stay.
I hope this explains what you need to do, but please come back and visit us again if you have any further questions - you can also
send me a direct question if you wish. We will be very happy to help you plan your magical holiday to Walt Disney World. Remember to keep your eye on the
Disney Parks Blog for all the latest official news about events that may be happening during your stay.
Sue