Pluto at Magic Kingdom
  • On Feb 18, 2022
    Anna from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am seeing multiple tickets showing under my ticket/pass button on the app, how do I get this fixed?

    Welcome to planDisney, Anna! 

    The magic of a Walt Disney World Resort vacation is calling. Valid admission and a park pass reservation are currently required to enter the four theme parks. It sounds like you've got that first part covered in spades. That is a magical problem to have, and I'm happy to give a few suggestions for managing all that magic.

    If some of the tickets you see in your My Disney Experience account are assigned to Family and Friends you are no longer planning with, removing those individuals from your Family and Friends list will remove those extra tickets from your view. To do this in the My Disney Experience mobile app:

    1. Click the three, small horizontal lines at the bottom right of the home screen.
    2. Scroll down and click "My Profile." 
    3. Click the "Family and Friends List" tab.
    4. Select a member of your Family and Friends list.
    5. Click "Remove from My List."

    If you have multiple valid tickets in your My Disney Experience account and wish to designate which ticket gets used first, you need to speak with a friendly Cast Member that specializes in My Disney Experience at (407) 939-4357

    If there are fully unused tickets in your My Disney Experience account that you'd like to reassign to another individual, you can click the "Reassign Ticket" icon that appears under eligible tickets in the My Disney Experience app and select a member of your Family and Friends list or click "Add a Guest."

    I hope these suggestions help eliminate some of the magical congestion you're seeing in your My Disney Experience account. If there are more specifics you can share about your specific situation, planDisney is hEAR to help.

    Choose magic,
    Jennifer   
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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