Back to Your Answers
Mickey and Minnie Mouse with The Wish
  • On Jun 19, 2025
    Maggie from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are going on our second DCL cruise in a few weeks but I realized when the dates came up to book activities and check in that we are not part of the silver castaway club. Do you know how we get this fixed? I am using the same Disney account

    Hello, Maggie!

    Thanks for sailing to planDisney with your question. It won't be long before you step aboard your Disney Cruise. How exciting to be so close to the big day! 

    I'm sorry to hear that your Castaway Club Membership status isn't displaying correctly when you are signed into your account. To correct this issue, please email Disney Cruise Line or call them for assistance. They will be happy to help! I hope you can do so before you sail so that you can receive a "Welcome Back Aboard" gift in your stateroom. It's nice to be recognized as a returning guest of the cruise line. 

    As you are preparing to sail, here's a packing checklist to reference. Please remember to keep your important travel documents with you in your carry-on luggage. You will need to present them at the port when you check in. It's also a great idea to make sure you have the latest update of the Disney Cruise Line Navigator app downloaded to your smartphone. I love the moment when I can connect to the ship's WIFI and begin scrolling through the Daily Activity Schedule within the app to see all the fun that is planned for the sailing. 

    Have a magical time!

    Adrianna

thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

For media inquiries, please visit wdwnews.com

 

Panelists have received/will receive a Walt Disney World® Resort, Disneyland® Resort or Disney Cruise Line® vacation for panelist and up to three family members and/or park tickets for their planDisney participation. The views expressed on plandisneypanel.com are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.

Stay Connected

© Disney, All Rights Reserved

x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome