• On Sep 25, 2018
    Debra from IL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’ve searched your site and Disney but can’t find information on how to submit information about missing ride photos. I used Memory Maker and didn’t get all my photos/videos. Can you provide me with instructions? Thank you

    Hi Debra,

    Welcome back to the Disney Parks Moms Panel! I am delighted to hear that you used Memory Maker. My family loves our photos and videos with Memory Maker!

    In the past, we have discovered photos missing from My Disney Experience. While still at the parks, we visited a Disney PhotoPass Service counter to speak with a cast member. Cast members have been able to locate our photos while we stood there. If you have already arrived home, I suggest that you call 407-560-4300 or submit a question using the Disney PhotoPass Online Contact Form. As long as we have remembered the date, general time that the photo was taken, and location, a cast member has been able to locate our photos and link them in My Disney Experience. It also helps if you can describe how many people were in the photo and the clothing you were wearing. In one instance, the cast member could not locate a photo while on the phone with me but a day later, the photo had been found and uploaded to My Disney Experience Account. I literally almost cried - it was a photo of our girls riding their first attraction alone. It was a special memory!

    Debra, I do have one additional suggestion, be sure to check the expiration date on your photos and download them prior to that expiration date. I have never regretted purchasing Memory Maker. We have so many photos from our Disney trips - I am simply grateful that we were all in those photos, together. 

    Magic, memories and Minnie Mouse hugs,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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