Hello again Jayna,
Thank you for asking us another question!
I’ve travelled with people with reduced mobility and, although the
ECV Rentals offered at all of the Theme Parks and Disney Springs are extremely convenient, I’ve found that the ECVs were most useful once we left the Parks after a long day of touring.
Unfortunately, ECVs can’t be rented at any Walt Disney World Resort hotels, including
Disney’s Contemporary Resort, but I do have a solution for you! There are Disney Featured Providers that can provide your parents with an ECV for the duration of their stay in Walt Disney World Resort, which is an extremely convenient (and often, cost effective) way to ensure their comfort and mobility. Plus, most of these rental companies can deliver your vehicle(s) directly to your hotel. The link I provided above will give you several options but I can say from experience that my friends have rented from ScooterBug and Buena Vista Scooter Rentals and they were satisfied with their rentals.
Have a Magical Day,
Lynne