Disabled person on Kilimanjaro Safari; wheel chair; service animal; Animal Kingdom; cast member
  • On Dec 7, 2023
    Elissa from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Where can I get a scooter to be delivered to my hotel

    Hi Elissa,  

    Thanks for reaching out to us for details on renting a scooter for your upcoming vacation to the Walt Disney World Resort. How exciting to have a trip to look forward to in the new year and break up the winter doldrums! We’ve rented mobility devices (wheelchairs or scooters) a few times for our trips so I’m happy to share what’s possible.

    Electronic Conveyance Vehicles (ECVs) are motorized scooters that enable the user to control the direction and speed of movement. These are available either in the theme parks or through an authorized Disney partner (ScooterBug) who can deliver it to your resort. Please see all the details for both options on the Walt Disney World website to determine which option suits your needs and vacation style best.  

    I used ScooterBug twice for rentals and they will deliver the scooter to your Disney Resorts Collection hotel, leaving it with Bell Services for you to collect upon arrival. You don’t need to be present for the exchange, and I’ve found them easy to work with for any questions or issues during my vacation. At the end of your trip, you may leave the ECV with Bell Services again at your convenience to return.

    Please know that Disney transportation can accommodate the ECV back to your resort from the theme parks, should you need to use it for all aspects of your vacation. The Disney bus queues have a separate space for mobility needs for assistance in safely boarding the vehicle, and while not all watercraft can accommodate an ECV, there are vessels that can on each route, so you won’t have to wait long to board.

    You’ll find a printed specialty map called the Guide for Guests with Disabilities at the entrance to each theme park, at your Disney Resorts Collection hotel front desk, and at Guest Relations locations. This handy guide will list attractions requiring a transfer or where you may roll the ECV onto the ride vehicle. You can also find these materials in the My Disney Experience App by searching “Guides” in the top Search bar. 

    I hope this information gives you peace of mind and helps you plan for a rental that suits your family’s needs, Elissa. You and your family are as welcome as can be at Disney Parks, and I think you’ll find the ease of navigating the parks with a mobility device worth the rental for a more comfortable day together.

    Please let us know how else we can help you make the most of this wonderful vacation! 

    Wishing you a magical trip, 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

Hi friends! I'm Amy, a lifelong Disney dreamer from horse-and-wine country, Virginia. My family of three is BIG on fun and treasures every adventure together. We've been making memories at the Walt Disney World Resort and aboard Disney Cruise Line since my son was a toddler; we love our family traditions balanced with "what's new" each visit. I have a passion for Disney details, a love of digital tools, and an eye for practical planning. I can't wait to help you make the MOST of your magical vacation! Learn More About Amy

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