Mickey and Minnie Mouse with The Wish
  • On Jul 12, 2025
    Lauren from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Scheduled character call but didn’t receive call for fantasy need code

    Hello, Lauren! 

    Thanks for cruising over to planDisney. I'd be happy to assist you. I love the excitement in the air as a Disney Cruise approaches, and utilizing a Character Call to celebrate your vacation is always a great idea! I'm sorry to hear that you are having some difficulties with the process. My first advice would be to call Disney Cruise Line. A friendly agent will be happy to help you or give you contact information for the company that provides the Character Call service.

    Alternatively, you could try scheduling a call again with a different phone number. From the Disney Cruise Line website on either a desktop or mobile device, sign in to your account. Then, navigate to My Reservations. Within My Reservations, scroll down past the Ports of Call to the Get Ready to Cruise section. Continue to scroll and you'll soon see the Complimentary Character Call and Request a Call button. From there, you can begin the process and try again with a different phone number. 

    I hope that you find quick success and receive your Character Call! I also hope that you are soon aboard the Disney Fantasy, having the most magical time with your sailing crew. 

    Bon Voyage, 

    Adrianna
thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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