Hello there, Bruce. Welcome to planDisney where my pals and I are always happy to help.
I'm glad that you sailed our way and I wish that I had better news for you. In order to change your reservation to a new sailing, you do need to
call Disney Cruise Line directly. I can commiserate with you over the current hold times. Due to a recent update to the website, the wait times have been longer than normal. I was able to connect with a Guest Service agent yesterday and while I was on hold for longer than usual, the actual wait time was much lower than the original estimated wait time. I hope that you find that to be the case as well.
Once you are squared away with your new cruise dates, you can look forward to a
Very Merrytime cruise in December! My family absolutely adores celebrating the holidays onboard the Disney Cruise Line. With the halls decked in seasonal fashion, holiday-themed activities, and enchanting entertainment, I hope that your sailing crew unwraps a whole lot of fun on your upcoming vacation. If you see gingerbread cookie decorating being offered during your voyage, I recommend it! You can view the activities scheduled during your sailing once you step onboard via the
Disney Cruise Line Navigator app.
Please sail back to us at planDisney if we can be of further assistance. It's a pleasure to have the opportunity to help.
Have a magical cruise,
Adrianna