Boy and girl in front of It's a Small World
  • On Dec 21, 2021
    Toni from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are scheduled to arrive in Disney world this Sunday the 26th. Today my grandson who is coming with us has come down with fever and is being tested tomorrow for Covid. What happens to our tickets which we’ve added Genie+ to if we must cancel our trip?

    Welcome to planDisney, Toni!

    It’s never a good feeling when the clock strikes midnight on your magical plans; I know, I’ve had my share of this during the past couple of years, as well. We at planDisney hope your grand-Mouseketeer feels better very soon, and I want to assure you that the magic of Walt Disney World Resort is here and waiting when you’re all ready to visit!

    Toni, although theme park tickets are nonrefundable, they never lose their monetary value, even if they have expired. This means that once you are ready to embark on a new adventure to Walt Disney World Resort, you can use the value of your wholly unused tickets towards the purchase of new ones. Please keep your confirmation number with you, as the Cast Member helping you will need it to apply the value of the existing tickets towards new ones.

    If your wholly unused tickets haven’t yet expired and you’re ready to plan your next vacation, you can make changes to your tickets, including your ticket dates, prior to midnight of the day before your ticket’s first valid use date. As far as the Disney Genie+ service goes, as long as your theme park tickets remain unused, the Disney Genie+ purchase can also be modified to a later date for use.

    To change the date of your current tickets now, please open up your My Disney Experience Mobile app and tap on the three horizontal lines located on the bottom right corner. Next, please select “Tickets & Passes.” Then, you will want to find your tickets, and then underneath them, you should see a “Change Ticket” option. It will take you to a page where you will be able to choose a new date. Please do keep in mind that you may have to pay the difference in price should the new dates be more expensive.

    We are sending your family healthy vibes and well-wishes, Toni. We cannot wait to welcome you all to the magic. 

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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