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  • On Feb 16, 2019
    Melissa from AZ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    When I was scanning the bar codes for my tickets to link them in the app, I forgot to pay attention to which were child and which were adults tickets. We haven't scanned the tickets at the park yet. Can I delete them on the app and then re-link them?

    Hi there, Melissa!

    I bet you are getting excited for your upcoming visit to the Disneyland Resort! With the Disneyland app downloaded to your mobile device, you are definitely well prepared for maximizing the magic during your visit. You'll be able to find characters, check attraction wait times, manage Disney PhotoPass and so much more!

    At this time, removing or modifying existing ticket entries in the Disneyland app is not an available feature. But not to worry, the tickets can be told apart by the last few digits of the ticket number. You can compare those numbers with the numbers on the physical tickets you used to scan. One thing you may want to do is keep track of those tickets and ticket numbers in a separate note-taking app on your mobile device. If your notes app also allows inserting images, you could even include screenshots of your tickets from the Disneyland app. 

    Using separate screenshots of the ticket images is one way that I've found I can bring them up even faster. That especially helps for when I'm also in the middle of using the Disneyland app for other things such as browsing a menu to make a Mobile Food and Beverage Order or for making my next Disney FASTPASS selection with Disney MaxPass. This may also be useful for quickly pulling up the Disney PhotoPass Code.

    If you still find you need help with things such as removing linked tickets from the app or with resetting account passwords, simply contact the Cast Members at Website Support by calling (714) 520-6222.

    Have a Zip-a-Dee-Doo-Dah day, Melissa!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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