Father and daughter with bubble maker
  • On Apr 9, 2021
    Tim from CA Asked

    I scanned our 3 tickets into the app and see them there, but I can't find them on the website? The login info is all the same. I'm not sure if the app will work for reservations?!?!

    Hello there, Tim!

    I’m so glad you stopped by planDisney with your question. Are you counting down the days until the magical gates of Disneyland Park and Disney California Adventure Park swing open? I sure am!

    Don’t worry, Tim. You may not be able to locate your already-linked theme park tickets under the “My Disneyland” tab when logged into your account on Disneyland.com, although there is an option to link tickets via the website. However, if you linked them either online or in the Disneyland app and you do see them in the “Tickets and Passes” section of the app, you’re good to go! 

    On the home screen of the Disneyland app, you’ll see a section labeled “Park Reservations.” Tap the “Manage or Make Reservations” link and you’ll be taken to the theme park reservations page (the same web page you’d reach if you accessed the system through Disneyland.com instead). Tap “Book Theme Park Reservation'' to create your party. On the next screen, all your linked tickets should appear and you can select which tickets you want to use to create the reservation. If you follow these steps and still don’t see your tickets, call (714) 781-4636 to get live assistance from a Cast Member. 

    I hope this information helps, Tim. Please don’t hesitate to send us more questions as you continue planning your visit to the Happiest Place on Earth!

    Wishing you magic,
    Courtney
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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