Back to Your Answers
  • On May 11, 2019
    Rhonda from TX Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I scanned my paper tickets into the app but realized I needed to apply the names to them and not have them all under my name. I am trying to delete the 2 I need to change the name for and scan again--but its not working.

    Hey there, hi there, ho there, Rhonda!

    The Disneyland app has become an essential tool for planning and experiencing a magical visit to the Disneyland Resort. I'm happy to hEAR you are already getting ready for your trip by getting tickets loaded in the app. I'm sorry to hear you have had difficulty getting names situated there. For account issues like this, I've found the technical support Disney Cast Members at Website Support to be very helpful. You can email or give them a call at (714) 520-6222. From resetting passwords, to removing tickets from your account on the Disneyland app, this team has you covered.

    Before you head out to the Happiest Place on Earth, I recommend you also download the Play Disney Parks mobile app. It's a wonderful way to engage in the magic of the Disneyland Resort even more. I love using the Play Disney Parks app to unlock free stories from the Fortune Tellers, Esmeralda and Fortune Red. And you'll want to see how many achievements you can unlock. My family has over three dozen, and counting!

    Have a magical time, Rhonda!

    ~Tony
thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome