• On Feb 1, 2018
    Leanne from MA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    How do I scan tickets into My Disney Experience with my Smartphone?

    Hey there, Leanne! Welcome to the Disney Parks Moms Panel. Thanks for stopping by to bring us your question!

    Leanne, to link your tickets to your My Disney Experience account from the mobile app, simply open the app, log into your account, and pull up where you see the Mickey or your chosen personalized Disney Character. Under Park Info & Entry, select My Tickets. On the top right of that tab, you'll see a blue and white circle with a plus sign. When you select that, you'll see the option to either buy or link tickets. Follow the prompts there and voila! Your tickets should be linked and ready to be enjoyed. 

    If you have any magic bands linked to your account, your tickets will be linked to them. Also, any additional reservations, like your FastPass+. It's the Magic of your My Disney Experience account! 

    If you have any hiccups setting up your tickets, you can contact a friendly Cast Member at Disney's Internet Help Desk by calling 407-939-4357. They will be able to pull up your account information and assist you further.

    Thanks again for stopping by! For any additional planning tips, advice, or questions that might come up as you dream up your upcoming visit to the most magical place on earth, please don't hesitate to bring them by. It's our pleasure to assist you plan an unforgettable vacation to the Walt Disney World Resort. 

    See ya real soon,

    Emille ºoº
thumbnail image for Emille

Meet the Panelist: Emille, Florida

Hi! My name is Emille. I’m a mom of two and wife to a wonderful fellow Disney nerd! As a current Florida resident and Annual Passholder, I love being able to visit the Walt Disney World Resort frequently. When I’m not at the Parks, you can find me leading worship at my local church or traveling with a prison ministry I sing and speak for. I look forward to answering your questions and sharing some of my favorite tips to help you plan your next magical Walt Disney World vacation! Learn More About Emille

Related Video

  • thumbnail image for Quick Tip | My Disney Experience App

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.