Woman in mask getting tempature taken
  • On Apr 12, 2021
    Christina from CA Asked

    It says my pass is already linked to an account but I do not see it in my account?

    Hi, Christina!

    Welcome to planDisney. I bet you are so excited to finally be able to Return to a Land of Magic. I don’t know about you, but I’ve missed everything about the Disneyland Resort. As an out-of-state Guest myself, I won’t be able to visit just yet, but seeing fellow Disney fans stroll down Main Street, U.S.A. later this month, will be enough for me!

    I am so sorry to hEAR that you are having some issues with your Theme Park Tickets, hopefully, you will be able to get to the bottom of this in no time! A couple of small troubleshooting solutions I always recommend would be logging out and back in. Sometimes it takes a while for the mobile app to register the change. If that doesn’t work, I then switch over to the desktop site, or vice versa, depending on which device I am working on. If none of these solutions work, I do recommend calling Ticket Services to speak with a Cast Member. They will be able to help get everything sorted out and make sure you can see your Theme Park Tickets.

    Once you can see your tickets, you will then be able to make your Theme Park Reservations!

    I’m sending you extra Pixie Dust in hopes your tickets are properly linked soon, Christina. In the meantime, be sure to let us know if there’s anything else we can help you with!

    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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