dlr destinations 08
  • On Mar 23, 2023
    G from HI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    It says that my confirmation number doesn't work. It's the# that was emailed.

    Hello, G! Welcome to planDisney where it's an honor to help our fellow Guests with their Disney vacation planning questions!

    I'm so sorry to hear you've had a glitch with linking your confirmation number to your account. If you purchased theme park admission tickets to Disneyland Resort, you should have received a confirmation email with a ticket confirmation number and a button to "Access Your eTickets." This will display a barcode that may be scanned at the theme park entrance. However, I also like to have my tickets linked to my Disneyland mobile app, which may be what you referencing in your question.

    I'm happy to help walk through the steps to link a ticket or pass in the Disneyland mobile app. First, you'll want to go ahead and log in to the app using your Disney account credentials. Then, press the '≡' button on the bottom right-hand corner of your app screen and select the icon for Tickets and Passes. This will display any existing tickets or passes currently linked to your account. In the top right-hand corner of this screen, you'll see the (+) button which will give you the option to either purchase new tickets or link tickets and passes. Then, scan the barcode or QR code on your confirmation email, or manually enter the confirmation number for your eTicket.

    If these steps don't resolve the problem, you are welcome to reach out to the Tickets line to speak with a Cast Member in Guest Services. They can usually use your name, email address, and confirmation number to look up any valid ticket purchases and help you troubleshoot any challenges. Don't forget to ensure that you have both your valid theme park admission ticket and your park reservation secured, in advance of your visit!

    G, I hope that I've interpreted your question correctly, but if I can answer any follow-up questions, please come back and let me know

    Wishing you Wondrous Journeys,
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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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