Star Wars Galaxy's Edge First Order Cargo
  • On Jul 15, 2022
    Alexander from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, my Savi’s workshop lightsaber stopped working. I changed the batterys and even tried different brands and nothing.

    Bright suns, Alexander! Welcome to the planet planDisney! We’re so glad you’re here.

    First of all, I want to thank you for your courage and bravery in taking up the ways of the force during your visit to Batuu to protect the galaxy from the first order! Your lightsaber is certainly a powerful and important defense tool, so I’m so sorry to hear you’re having some trouble with yours. Let’s see what we can do about that.

    Alexander, your best bet is to reach out to the helpful Cast Members on the Merchandise Guest Services team. They will likely have some tips and tricks on how to get yours back up and running or may even have some alternative solutions for you. Now, I would recommend using your cell phone to record a video of the issue, so you can show them exactly what is happening when you try to turn on your light saber. It’s helpful for them to have as much information as possible to try to get to the bottom of the problem.

    You can reach the Merchandise Guest Services team by calling (800) 328-0327 during their regular hours of operation, which are Monday through Friday, 9 a.m. - 5 p.m. Alternatively, you can also try them via email at However, I do think you’ll get the quickest response over the phone, so I would try there first!

    I do hope I have been able to help you, Alexander! If you have any more questions, please do pop back over to planDisney, where we would love to help in any way possible!

    Bye for now!
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Meet the Panelist: Diana, New York

Hiya! I'm Diana from New York, and I'm so excited to help you plan your next Walt Disney World Resort vacation! Whether you're planning your first trip or just visiting "For the First Time in Forever," with all that Walt Disney World has to offer, it's easy to feel like you're headed "Into the Unknown." Just remember, "You've Got a Friend in Me!" So, let me be a "Part of Your World" to lend a helping hand as you plan your most magical Walt Disney World vacation! Learn More About Diana

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