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  • On May 6, 2021
    Caitlyn from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a Savi's lightsaber from November 2019. I went to turn it on in October and it wouldn't work. I changed the batteries, but it still didn't work (no sounds, light, or anything). I also changed Kyber crystals and the same issues. Help!

    Bright Suns, Caitlyn! Welcome to planDisney.

    I’m so happy to hear that you had the chance to meet with Savi’s Gatherers in Star Wars: Galaxy's Edge and customize your own lightsaber. I felt the Force flowing when I visited Savi’s Workshop, and consider it one of my very favorite experiences at the Walt Disney World Resort. 

    I’m sorry to hear your lightsaber is malfunctioning. The Jedi at Merchandise Guest Services will be able to assist you with any issues with your saber; please contact them at (877) 560-6477, or via email at Merchandise.Guest.Services@DisneyParks.com. Please provide as much information as possible, including the date of your visit to Savi’s Workshop, a detailed description of the issue, and any item numbers you may have from your receipt (and if you purchased an additional kyber crystal, the information from that transaction is also helpful and appreciated). The Cast Member you work with will be able to provide options and next steps to get your lightsaber glowing again.

    I’m wishing you a light-speedy resolution to your lightsaber issue, Caitlyn! May the Force be with you!

    ‘Til the Spire!
    -Robyn
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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