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  • On Jul 29, 2024
    Becky from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a Samsung galaxy and I went to my Disney experience app and it told me to update it because of the new multi pass. I deleted the app (as it suggested) and when I go to reinstall the app is not in google play. I’ve read that you need 8 or higher

    Welcome to planDisney, Becky!

    We are so happy to hear from you and assist you in planning your upcoming Walt Disney World Resort vacation. Thank you for bringing your question about the My Disney Experience mobile app to us. Let's dive into some troubleshooting together. 

    I am sorry to hear that the My Disney Experience mobile app isn't working for you since the latest update. I reached out to a helpful Cast Member and it appears that the current minimum device requirements to use the My Disney Experience mobile app are as follows:

     - iOS devices: Require iOS 15.0 and above
     - Android devices: Require Android 8.0 (Oreo) and above

    I was also told that devices that do not meet the minimum requirements can continue to use older versions of the app, but may experience slower app performance and will not receive any new features or updates. This means you probably won't be able to use the new update for the Lightning Lane passes. If your phone is currently running one of these operating systems, you may need to delete and reinstall the app in order to get it to update to the current version to purchase the Lightning Lane passes. 

    If you need further assistance, you can reach out to the My Disney Experience phone number listed on the assistance by phone page. I apologize that this isn't the pixie-dusted answer you were hoping for. Perhaps someone else in your party has a phone that runs one of these operating systems and they can make plans for your group or you'll be able to borrow one for your vacation.

    Thank you again for visiting, Becky. I hope you are able to get it all sorted out and onto planning your vacation soon. Please let us know if there is anything else we are able to assist you with.

    Magical Wishes,

    Lauren

thumbnail image for Lauren

Meet the Panelist: Lauren, Colorado

Hi-ya, Pals! I'm Lauren, a wife and mother of three who's enjoyed many special occasions at Walt Disney World Resort with my family and friends. From graduations to birthdays, and even our Fairy Tale Honeymoon we’ve loved celebrating at the most Magical Place on Earth. I now have pre-teens who check wait times in the My Disney Experience App just for fun, so I look for any excuse to return "home" often and would love to help you plan a little extra Pixie Dust for your next magical adventure. Learn More About Lauren

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