Mickey in Front of Vintage Car
  • On Feb 22, 2022
    Matt from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a Samsung Galaxy A10e (Android version 11) and when I attempt to install the Disneyland app I get a "Your device isn't compatible with this version" message. Will I still be able to use Disney Genie when I'm at Disneyland?

    Hey, Matt! Thanks for visiting us at planDisney. I bet you’re excited to be visiting the Happiest Place on Earth very soon.

    I’m sorry to hear you’re having issues with downloading the Disneyland mobile app, as you will need it to use the Disney Genie+ service. I see that the app should be compatible with Android 8.0 and higher. I’m sure you have already tried the basic troubleshooting techniques like powering your phone off and on.

    I know these kinds of issues can be frustrating when planning for your trip. You could try contacting the Guest Services team that specializes in mobile app support at (714) 520-6222. They may have information specific to your device and be able to troubleshoot with you.

    In case you can’t get it resolved in time, if you are traveling with others in your party, one of them could link your ticket to their account and manage the Disney Genie+ Lightning Lane selections together. Within the app, they can go to Tickets and Passes and link your ticket either by scanning the bar code or entering the ID number manually.

    Matt, fingers crossed that you’re able to get things sorted and have a wonderful trip!


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Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

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