Hi, Jesiree! Thanks for bringing your question to the Disney Parks Moms Panel.
One of the things that I love the most about the
Walt Disney World Resort is that their
Disability Services make the magic accessible for everyone. I have several extended family members who experience
mobility issues. When they visit the Walt Disney World Resort, they
rent electric conveyance vehicles (ECVs)/scooters. The procedure for guests using ECVs varies depending on the
attraction. At some attractions, guests can remain in their ECV throughout the regular queue. At others, ECV users will need to access the attraction via an alternate entrance. Just talk to a friendly Cast Member at the attraction entrance and they will be able to direct you where to go.
Depending on the severity of your family member's mobility needs, you may want to consider renting an ECV from a Disney Featured Provider. You will find a list of Disney Featured Providers on the ECV Rental page of the Walt Disney World website that I have linked in the above paragraph. Guests can rent ECVs at any Walt Disney World
theme park,
water park, or
Disney Springs. However, these are available on a first-come, first-served basis and must remain at that location. Renting from a Disney Featured Provider gives the guest access to an ECV for their entire visit. Many companies will deliver ECVs directly to your
Walt Disney World Resort Hotel and pick it up there at the end of your stay. In my opinion, this is the most convenient option for a guest with mobility needs.
If you have any additional questions or concerns about your family member's mobility needs, feel free to contact Disability Services at (407) 560-2547 or disability.services@disneyparks.com, or stop by any
Guest Relations location.
Wishing you a magical Walt Disney World Resort vacation!
Samantha