Bright Suns, Daniel! Welcome to planDisney! I understand how important your R-Series Astromech Unit is to you, and I'm here to assist you with its repair. As a fellow fan of these droids, I share your passion and I'm committed to helping you get your sidekick back in action.
If you're planning to travel to Batuu and the Black Spire Outpost soon, the
Droid Depot is your best option. They can quickly assess and repair your unit in person, and you can conveniently purchase any necessary spare parts at their renowned establishment.
Alternatively, you can contact Merchandise Guest Services by calling 1-877-560-6477 from 9 a.m. to 5 p.m. EST, Monday through Friday. You can also email them at merchandise.guest.services@disneyparks.com. Just make sure you give them as much info as possible about your unit, including its original assembly date and the issue you're facing. They'll go above and beyond to help you get your droid back to tip-top shape!
Daniel, I hope this helps get your R-Series ready to
join the Resistance once again! We need all the help we can get here in this corner of the galaxy, so we're thrilled to have you and your trusty friend on board! If you have any more questions,
please don't hesitate to reach out to us again.
Till the Spire!
Nilson