Family bicycles at the Boardwalk
  • On Jan 11, 2022
    Amy from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have 2 rooms at the Swan Reserve. When linking them to our Disney accounts, I was selected as a guest of both rooms. Now, one family member is not linked to a hotel reservation. How do I correct this? I'm worried about early entry issues.

    Hiya Amy - welcome to planDisney!

    You sure did pick a great time to get away from the cold and enjoy the Florida sunshine - I too love escaping the Midwest in February for a little preview of summer weather at Walt Disney World Resort! Plus, you'll be smack dab in the middle of all the magic as we celebrate the Walt Disney World 50th Anniversary Celebration.

    Staying at the brand new Walt Disney World Swan Reserve puts you right in the middle of the magic surrounding Crescent Lake. You're just a short walk to all the food and entertainment of Disney's BoardWalk, Disney's Hollywood Studios, and EPCOT, where you simply must check out the new nighttime fireworks spectacular - Harmonious!

    It's fantastic that your eagle-eye caught this issue ahead of time. I agree with you that this Goofy miscommunication between the Walt Disney World Swan Reserve's separate reservation system and your My Disney Experience Account could lead to some unintentional hiccups during your trip. While I wasn't able to find a self-service solution for you to use online, the Cast Member helping me on the phone advised that the next right thing for you is to contact the My Disney Experience Team at 407-939-4357. They've been true magic makers whenever I've needed some extra pixie dust, and I'm confident they'll make sure all your Donald Ducks are in a row before your trip next month!

    Never hesitate to reach out to me with any other questions as your trip approaches!
    Ryan J.
thumbnail image for Ryan

Meet the Panelist: Ryan, Ohio

Hi, everyone! I’m Ryan from Ohio and am so happy that you’re here! By day (and most nights and weekends), I'm a business professor mentoring the next generation of leaders. In my free time I love outdoor activities and traveling with my family and friends, scarfing down ice cream, and, of course, all things Disney! I can’t wait to help your crew plan a magical Walt Disney World Resort vacation! Learn More About Ryan

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